I spent a good amount of time looking for a Help Desk solution to implement. The requirements were ASP or ASP.NET and free. I was also looking for a solution that was easy for users to submit tickets with. After looking at many products I finally settled for Liberum. After im-plementing the software and changing to AD authentication we asked our users to begin using the software. For the most part the software works fine. There are several quircks with the software that are bothersome but not enough to warrant spending $1000 for different software.
1. When any ticket is in the pending status none of the reports work.
2. No support for email submission of tickets.
3. During incident submission if you forget to fill out a field you are notified but when you go back to the form not all of the fields keep their settings thus making it difficult for users to complete the form.